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If
you do not see your question here, please
- I can't download the EzCode software.
- My EzCode software has been
downloaded. Where on my mobile is the insallation file?
- EzCode software fails to install.
- I am confused about the way the
software needs to be used.
- I click on a 2D barcode. The EzCode
software says "Decoding Failed".
- My phone does not connect to the
Internet after decoding a 2D barcode.
- The 2D barcode appears to be
out of focus constantly.
- Other Important Facts to be borne in
mind while working with 2D
barcodes
1. I can't download the EzCode software
The reasons could be
- Incorrect GPRS settings on your mobile
- Try checking your settings by clicking on the service provider
link below
- Lack of memory on your mobile
- Try freeing up some memory on your mobile or installing
additional memory in the form of removable memory cards
- EzCode download link failure
- Try again after a short while or Contact us at +65 6338 4824
2. My EzCode software has been downloaded.
Where on my mobile is the insallation file?
Different mobile phones store EzCode installation file in different
folders. The folders you might want to look in are Main Menu, File
Manager, Applications folder.
3. EzCode software fails to install.
The reasons could be
- Lack of memory on your mobile
- Try freeing up some memory on your mobile or installing
additional memory in the form of removable memory cards
- Corrupt installation file
- Try downloading the application again. You might also want to
try downloading through the other options available as listed in the FAQ section.
- The program might already be installed.
4. I am confused about the way the software
needs to be used.
Following is a graphical step by step
description of the various features available and their usage
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Start EzCode Software
Click on "Capture now" button |
Capture Image
Camera Decodes Image |
EzCode Software prompts you
with appropriate options. |
5. I click on a 2D barcode. The EzCode
software says "Decoding Failed".
The reasons could be
- Software is corrupted
- Low memory is preventing proper decoding
- Image not captured properly
- Image captured lacks focus
- Poor/Too Bright light conditions
- The 2D barcode you are trying to capture is too small
- The camera shook while capturing the image
The right way an image you are trying
to capture should be
6. My phone does not connect to the Internet
after decoding a 2D barcode.
Contact your mobile service provider or
- Try checking your settings by clicking on the service provider
link below
7. The 2D barcode appears to be out of focus constantly.
Some of the older phones or the Java phones have the problem
whereby the camera is never able to render the image properly on the
screen. However this is merely an inconvinience and should not affect
your ability to decode 2D barcodes. Try and maintain the best possible
focus before capturing the image.
8. Other Important
Facts to be borne
in mind while working with 2D barcodes
It would help if you keep in mind the following useful information
while working with 2D barcodes
- It has been generally noticed that image capture quality in Java
phones is poor relative to Symbian and Windows Mobile phones. You might
be required to re-try several times in case you are using a Java phone
before EzCode is able to successfully decode the barcode.
- Certain phones like Dopod come with a special 'macro' mode for
taking pictures. Enabling this mode allows higher clarity in image and
thus higher decoding success.
- The orientation of the 2D barcode does not matter when capturing
the image.
- It also helps to keep the hands steady for about 1-2 seconds
after you press the capture button as most phones suffer from a capture
lag.
- If you are using Flash mode, ensure that the flash light does not
reflect off the barcode. A flare in the image captured would reduce the
decode success rate.
- It helps to use both your hands and holding the camera in
'landscape' orientation if want to get extra steadiness while capturing
barcodes.
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Landscape
Position
Greater Steadiness
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Portrait Position
Lower Steadiness
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